Custom Sign Manufacturing FAQ

RUIGONGSIGN supports sign companies, design firms, project contractors, hotels, retailers and commercial brands worldwide. We welcome inquiries from Australia and other international markets. White-label handling is available when the approved order requires neutral or customer-brand identification.

Send the artwork, overall dimensions, quantity, preferred material or finish, lighting direction, installation environment, destination postal code and required delivery date. Wall photographs, mounting details and input voltage help identify open production questions. Use the project inquiry form to keep these details together.

The website accepts PDF, JPG, PNG and ZIP files up to the displayed upload limit. Vector AI, EPS, SVG and CAD files are preferred for production review; place unsupported production files inside a ZIP archive. A dimensioned PDF should accompany artwork when exact size matters.

No. The products are made from project drawings, so price depends on size, quantity, material, finish, lighting, mounting, electrical scope, packing and destination. RUIGONGSIGN confirms these variables before treating a preliminary quotation as a production scope.

Yes. State the units clearly on the drawing and in your inquiry. The production drawing should confirm the agreed dimensions before fabrication; do not mix unlabelled metric and imperial values. Include the destination country or region so electrical, installation and delivery requirements can be reviewed separately.

Prototype orders can start from one piece. Tooling, unusual finishes, electrical requirements and the availability of specified materials can affect whether a one-piece prototype is practical and how it is priced.

A typical prototype takes about 3-5 working days after the production drawing, material, finish and required components are confirmed. Complex structures, custom tooling, special finishes or approval samples can require additional time. The quotation states the project-specific schedule.

Yes, when the buyer supplies a recognized color reference or an approved physical sample. Painted daytime color and illuminated face color should be reviewed separately because materials, light transmission and viewing conditions can change the appearance.

Yes. The approved production drawing should define critical dimensions, materials, visible finish, lighting direction, cable exit, mounting points and included accessories. Production begins after the commercial scope and the applicable drawing revision are confirmed. See the custom project process.

Common options include aluminum, stainless steel, acrylic and project-specified specialty materials. Material thickness, finish and construction are selected according to sign size, exposure, lighting, structural requirements and the approved drawing rather than one universal specification.

Depending on the product, RUIGONGSIGN can review front-lit, halo-lit, front-and-back-lit, internally illuminated, edge-lit and non-illuminated constructions. Stroke width, return depth, face transmission and service access affect which effect is practical. Review the custom illuminated sign options.

The LED, power supply, cable exit and input requirements are confirmed for the destination and approved order. Do not assume one voltage or component configuration applies to every market. The buyer should state the destination, local requirements and preferred electrical scope before production.

No blanket complete-sign certification is claimed. Compliance depends on the full construction, listed or approved components, labeling, destination and the responsible certification route. Component marks do not automatically certify a finished sign. Any required certification scope must be documented for the specific project.

No universal IP68 claim is made. Outdoor, sheltered, coastal, wet-area and indoor projects require different seam, drainage, cable-entry, material and finish decisions. The required exposure and any test standard must be agreed before fabrication.

RUIGONGSIGN coordinates project work through two production facilities with a combined operating area of approximately 9,500 square metres. Equipment and process capability are described on the Factory Capability page. Any outsourced special process is identified when it materially affects the approved scope.

Lead time is confirmed after drawing approval, material and component availability, finish, quantity, quality requirements and packing method are reviewed. A requested date is treated as a target until those conditions are resolved and the quotation or order confirms the schedule.

Relevant checkpoints can include incoming material, critical dimensions, fabrication and welding, finish and color, electrical work, powered function, finished appearance and packing. Six dedicated QC staff support the documented process. The exact acceptance criteria remain project-specific. See Quality Control.

Yes, when photo review is included in the agreed workflow. Images can be organized by project reference to document specified production stages, powered function or finished appearance. Photo approval does not replace measurements or tests that must be defined in the order.

Packing is selected for the finished surface, sign shape, loose hardware, handling route and shipping method. Options can include protective film, soft contact layers, separated accessories, reinforced cartons or a project-specific wooden case. Neutral or customer-brand identification can be agreed. See Packaging & Shipping.

Yes, international inquiries are welcome. Provide the country or region, delivery postcode, dimensions with units, quantity and required arrival date. Available shipping routes, freight cost, packing, import responsibilities and electrical scope are confirmed for the order. No blanket destination certification, local office or local installation service is implied. Review international packing and shipping before final approval.

Courier, air freight and sea freight can be reviewed with the buyer or nominated freight forwarder. The practical method depends on packed dimensions, weight, destination, required date and commercial terms. Insurance and special documentation are confirmed with the shipment scope.

Photograph the outer package, shipping label, internal protection and damaged part before discarding any material, then contact RUIGONGSIGN promptly. The team reviews the evidence against the packing record, carrier terms and approved order to determine the appropriate repair, replacement-part or claim path.

RUIGONGSIGN is primarily the manufacturer. Site survey, permits, structural review, electrical connection and local installation are normally handled by the buyer or a qualified local installer. Installation conditions should still be provided before production so the mounting design can be reviewed.

Depending on the approved order, the shipment can include production drawings, a mounting template, wiring information, part labels and specified hardware. The buyer must confirm wall construction, access, local code and which accessories are included instead of assuming every item is supplied automatically.

Under normal use and excluding human-caused damage, the complete product warranty is one year. LED modules, wiring and power supplies carry a three-year warranty. The confirmed quotation and order define the final scope, exclusions, evidence required and remedy for each project.

Replacement faces, LEDs, power supplies or other service parts can be reviewed when the original project specification and failure information are available. Send the order reference, photographs, part dimensions and electrical details so compatibility can be checked before a replacement is produced or dispatched.